Mayfair Carpet Cleaning Terms and Conditions

These Terms and Conditions set out the basis on which Mayfair Carpet Cleaning provides professional cleaning services to residential and commercial customers in the United Kingdom. By booking a service, you agree to be bound by these Terms and Conditions, which are intended to protect both you as the customer and Mayfair Carpet Cleaning as the service provider.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Company means Mayfair Carpet Cleaning.

Customer means any individual, business, or organisation that requests or receives cleaning services from the Company.

Services means any carpet, upholstery, rug, mattress, curtain, hard floor, or related cleaning work carried out by the Company.

Premises means the property or location where the Services are to be provided.

Technician means any employee, contractor, or representative of the Company who performs the Services.

2. Scope of Services

The Company provides professional cleaning services including, but not limited to, carpet cleaning, rug cleaning, upholstery cleaning, and related treatments such as stain removal, deodorising, and protection applications. The specific Services to be provided will be agreed with the Customer at the time of booking.

All Services are subject to an initial assessment by the Technician on arrival at the Premises. The Company reserves the right to adjust the Service description or price if the condition or size of the items to be cleaned differs significantly from the information provided at the time of booking.

3. Booking Process

3.1 Booking requests

Customers may request a booking by contacting the Company through its designated communication channels. When making a booking request, the Customer must provide accurate information about the Premises, items to be cleaned, approximate sizes or quantities, access arrangements, and any known issues such as heavy soiling, existing damage, or unusual stains.

3.2 Booking confirmation

A booking is only considered confirmed when the Company has provided a clear confirmation of the appointment date, time window, and estimated price. The Company may require a deposit to secure the booking, particularly for larger jobs or peak time appointments. Any such requirement will be indicated to the Customer before confirmation.

3.3 Service area

The Company operates within designated service areas in the United Kingdom. The availability of appointments may vary by location and time. The Company reserves the right to decline bookings outside its standard service area or to apply additional travel charges, which will be communicated before confirmation.

3.4 Access and parking

The Customer is responsible for ensuring that the Technician has safe and reasonable access to the Premises at the agreed time. Where parking charges apply, it is the Customer's responsibility to provide suitable parking or reimburse the Company for any parking fees incurred in the course of providing the Services.

4. Customer Obligations

The Customer agrees to:

Ensure that the Premises are accessible at the agreed time and that someone is present to grant access if required.

Remove small and fragile items from areas to be cleaned and secure valuables and personal items.

Inform the Company of any sensitive materials, pre-existing damage, loose fittings, or particular concerns before the Service commences.

Provide electricity and water at the Premises where reasonably required for carrying out the Services.

If the Technician considers that the working environment is unsafe, unsanitary, or significantly different from the description provided, the Company may refuse to provide the Services and may charge a call-out fee to cover time and travel.

5. Pricing and Quotations

5.1 Estimates

Prices quoted before the visit are based on the information supplied by the Customer and are given as estimates. The final price may differ following onsite inspection if the rooms, areas, or items are larger, more heavily soiled, or different in number to those originally described.

5.2 Onsite adjustments

Any adjustment to the price will be explained to the Customer before work begins. If the Customer does not accept the revised price, the Company reserves the right to cancel the job and may charge a reasonable call-out fee.

5.3 Additional services

Any additional Services requested on the day of the visit that were not included in the original quotation will be charged separately. The Technician will confirm the additional cost before proceeding.

6. Payments

6.1 Payment methods

The Company accepts various payment methods, which may include cash, bank transfer, and card payments, subject to availability at the time of Service. The accepted methods will be confirmed when the booking is made or at the time of invoicing.

6.2 Timing of payment

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. For commercial customers or larger projects, the Company may agree separate payment terms, which will be confirmed in writing.

6.3 Deposits

The Company may require a deposit for certain bookings. Deposits are generally non-refundable in cases of late cancellation or failure to provide access, as set out in the cancellation terms below, unless otherwise agreed in writing.

6.4 Late payments

If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums at the statutory rate allowed under UK law, along with reasonable costs incurred in recovering the outstanding amount.

7. Cancellations and Rescheduling

7.1 Customer cancellations

The Customer may cancel or reschedule an appointment by giving the Company reasonable notice in advance of the scheduled start time. The Company requests that Customers provide at least 24 hours notice for standard appointments and longer notice for larger commercial bookings where possible.

7.2 Late cancellations

If the Customer cancels an appointment with less than 24 hours notice, or fails to provide access to the Premises at the agreed time, the Company reserves the right to charge a cancellation fee. This fee may be up to the value of the deposit or a reasonable proportion of the quoted price to cover time and travel costs.

7.3 Company cancellations

In the unlikely event that the Company must cancel or reschedule an appointment, for example due to Technician illness, vehicle breakdown, severe weather, or other circumstances beyond its control, the Company will notify the Customer as soon as reasonably practicable and offer an alternative appointment time. The Company will not be liable for any indirect loss arising from such cancellation but will refund any deposit already paid for that appointment if a suitable alternative cannot be agreed.

8. Service Standards and Limitations

The Company aims to provide Services with reasonable care and skill, in accordance with industry standards for professional cleaning in the UK. However, certain limitations apply:

Results may vary depending on the age, type, and condition of carpets, rugs, and fabrics, as well as the nature and duration of stains or odours. The Company does not guarantee complete stain or odour removal, especially where substances have permanently discoloured fibres or where previous cleaning attempts have caused damage.

Some stains, such as those caused by permanent dyes, bleaching agents, or heavy pet contamination, may be impossible to remove fully. The Technician will advise the Customer where risks of colour change, shrinkage, or damage are identified, but the final decision to proceed rests with the Customer.

The Company is not responsible for pre-existing damage, wear, fading, loosening of seams, or deterioration that becomes more apparent as a result of cleaning.

9. Customer Satisfaction and Complaints

If the Customer is not satisfied with any aspect of the Service, they must notify the Company as soon as possible and, in any event, within 48 hours of the work being completed. The Customer should provide clear details of the concern and, where appropriate, allow the Company a reasonable opportunity to inspect the work and, if necessary, to repeat or rectify the relevant part of the Service.

The Company will investigate complaints in good faith and will use reasonable efforts to reach a fair resolution. The Company is not obliged to provide a refund where the Service has been carried out with reasonable care and skill and in accordance with these Terms and Conditions.

10. Liability

10.1 General liability

The Company will exercise reasonable care and skill in providing the Services. However, the Company will not be liable for any loss, damage, cost, or expense that is not reasonably foreseeable as a consequence of its breach of these Terms and Conditions.

10.2 Limits on liability

To the fullest extent permitted by UK law, the Company excludes liability for loss of profits, loss of business, loss of opportunity, loss of goodwill, or any indirect or consequential loss. The Company s total liability in respect of any claim arising out of or in connection with the Services shall not exceed the total charges paid or payable by the Customer for the specific Service giving rise to the claim.

10.3 Exclusions

The Company is not liable for:

Any pre-existing damage, defects, wear, or conditions at the Premises or on the items cleaned.

Any damage resulting from inaccurate information supplied by the Customer, including misrepresentation of material type or known issues.

Any damage or issues arising from the failure of the Customer to follow aftercare advice provided by the Technician, including recommended drying times, ventilation, or restrictions on use after cleaning.

10.4 Statutory rights

Nothing in these Terms and Conditions operates to exclude or limit the Company s liability for death or personal injury caused by its negligence, fraud, or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. The Customer s statutory rights as a consumer in the United Kingdom are not affected.

11. Waste Regulations and Environmental Responsibilities

The Company complies with applicable UK regulations relating to the handling, disposal, and transport of waste and cleaning residues generated in the course of providing the Services.

Where practical, wastewater and residues from cleaning are discharged through appropriate drainage at the Premises in line with local regulations. The Customer agrees to allow reasonable use of sinks or drains for this purpose, provided it is safe and lawful to do so.

Chemicals and cleaning agents are used and stored in accordance with manufacturer instructions, health and safety guidelines, and any relevant environmental regulations. The Company endeavours to use products that are suitable for use in domestic and commercial environments while balancing effectiveness, safety, and environmental impact.

Where the Service involves the removal of physical waste such as heavily contaminated materials, the Company will comply with relevant waste classification and disposal rules. Additional charges may apply for specialist disposal where required by law or by the nature of the materials involved, and these will be communicated to the Customer where applicable.

12. Health and Safety

The Company operates in accordance with applicable UK health and safety legislation. The Customer agrees not to interfere with any equipment, warning signs, or safety precautions put in place by the Technician during the provision of the Services.

The Customer must inform the Technician of any known health and safety risks at the Premises, including hazards such as loose flooring, exposed electrical wiring, or restricted ventilation. The Company reserves the right to refuse or pause work if the Technician considers that conditions pose a risk to health or safety.

13. Data Protection and Privacy

The Company collects and processes personal data relating to Customers for the purposes of managing bookings, delivering Services, processing payments, and handling enquiries or complaints. The Company will process personal data in accordance with applicable UK data protection laws and will take reasonable steps to protect that data from unauthorised access, loss, or misuse.

Customer details will not be sold to third parties. Information may be shared with service providers involved in delivering the Services, processing payments, or fulfilling legal obligations, strictly on a need-to-know basis.

14. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, business practices, or service offerings. The latest version will apply to any new booking made after the updated Terms and Conditions are published or communicated. Customers are encouraged to review the Terms and Conditions periodically.

15. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms and Conditions or the provision of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection rules provide otherwise.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the provision of the Services. No verbal statement, representation, or promise made by any person acting on behalf of the Company shall be binding unless confirmed in writing by the Company.

By confirming a booking with Mayfair Carpet Cleaning, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.